If your item hasn’t appeared, please try the following:

• Restart the game and check your inventory again.
• Make sure you’re logged into the correct account.
• Allow a few minutes in case of a temporary delay.

If you purchased through Google Play, Apple App Store, or Xsolla, confirm that the payment was successfully completed and that you received a receipt.

If your purchase was made in-game (Google Play or Apple App Store), we would neeed the following detail from you:

• a bank statement showing that the package price has been debited with the mention "Million Lords" in it.
• a screenshot from your provider (Apple / Google) saying the package is active. If you paid using Google Play, please share the Transaction ID with us?(starts with the mention "GPA").
• screenshots on your in game app showing that you didn't receive your purchase.

If your purchase was made on our Xsolla webshop, please contact the webshop support team directly. They will be able to assist you with any issues related to your transactions.
You can reach them at: https://help.xsolla.com/en

We apologize for any inconvenience and appreciate your understanding.

I wish you great success on the battlefields.