Refunds are handled by the platform where you made the purchase, and they may be denied for reasons such as:

• The request was submitted after the platform’s allowed time window.
• The purchase does not meet the platform’s refund policy (e.g., consumable in-game items).
• The items were already used or delivered in-game.
• Duplicate refund requests for the same transaction.

For purchases via Google Play, Apple App Store, or Xsolla, you can review the platform’s refund policies for more details or contact their support for clarification.