If the store isn’t loading, try these steps:

• Check your internet connection – Make sure you have a stable Wi-Fi or mobile data connection.
• Restart the game – Close and reopen the app to refresh the store.
• Update the game – Make sure you’re using the latest version from your platform’s store.
• Clear cache - check here the guide on how to clear cache based on your device type: How to clear cache?
• Check platform status – Sometimes the store may be temporarily unavailable due to maintenance.

If the problem persists, contact our support team with your Player ID and device details, and we’ll help you resolve it.