To help us resolve issues quickly, please submit a ticket with the following details:

• Game name – exactly as it appears in the game
• Player ID (PID)
• Description of the problem – what happened and any steps to reproduce it
• Approximate time of the issue (include your time zone)
• Screenshot of the issue, if possible
• Device information – type, brand, and year

Providing these details ensures our support team can investigate and fix the problem as efficiently as possible.