If the game keeps crashing on your phone, it’s usually due to performance, app problems, or a buggy update. Here’s how you can try to fix it:

• Make sure you have the latest version from the App Store (iOS) or Google Play (Android). Developers regularly release patches that fix crashes and bugs.

• A simple restart can clear temporary glitches: close the app completely, restart your phone, then open the game again

• Clear cache (How to clear cache on my device?)
• Reinstall the game: if clearcing cache does not help, uninstall the game, reboot your device, and reinstall from the store
• Check your internet connection: poor or unstable Mobile data/Wi-Fi can cause crashes or sync failures. Make sure your connection is stable.
• Free up space on your device: your phone needs enough storage space to load and save game data.
• Update your phone software: make sure you keep your device operating system up to date. Outdated software can cause incompatibility with the newest game version.
• Bug specific or known issue: some crashes can be ties to specific updates or server sync bugs. If all of the above reccomended solutions don't work and game continues to crash, report the situation to Customer Support.