If your account was banned, it generally means the game’s rules or terms of use were violated. According to the official policies, the developers can restrict or ban accounts to keep the game fair and protect the community.

Here are some common reasons a ban might happen:

• Using offensive language, hate speech, harassment, or inappropriate names in any chat or profile.
• Cheating, exploiting bugs, using third‑party programs, bots, or automation software to gain unfair advantages.
• Multi‑accounting (playing with multiple accounts at the same time) or account sharing, which is strictly forbidden.
• Exploiting game mechanics like abusive city trading or troops feeding for illegitimate benefit.
• Violating the Terms of Use, such as attempts to hack, disrupt gameplay, or misuse support tools.
• Sellin/sharing account is strictly against the rules.

Bans can be temporary or permanent depending on the severity of the violation, and the developers have the right to remove access if the rules are broken.

If you believe your ban was a mistake, the recommended step is to contact the game’s support team and explain your situation so they can review your case.