Refunds must be requested directly through the platform where the purchase was made:

• Google Play – Visit your Google Play purchase history and select the order to request a refund.
• Apple App Store – Submit a refund request through Apple’s “Report a Problem” page.
• Xsolla – Contact Xsolla Support via your purchase confirmation email or through their support website (https://help.xsolla.com/en).

Please note that refund eligibility and approval are determined by the payment platform according to their policies.

If you need help locating your transaction details, feel free to contact our support team.