Why was I charged but didn’t receive my in-game items?

If your item hasn’t appeared, please try the following:Restart the game and check your inventory again.Make sure you’re logged into the corr...

Why was my payment declined?

Payments can be declined for several reasons. The most common ones include:Insufficient funds in your accountIncorrect card details (number,...

Why was I charged twice for the same purchase?

If you got charged twice for same purchase, please follow the below inastructions.If your purchase was made in-game, we would neeed the...

Why does my bank statement show a different amount than the in-game price?

There are a few common reasons why the amount on your bank statement may differ from the price shown in the game:Taxes or VAT may be added d...

Are there additional taxes or fees on my purchase?

Yes, depending on your location and payment method, extra charges may apply.For purchases made via Google Play, Apple App Store, or Xsolla, ...

Can I change my payment method after completing an order?

No, once a purchase is successfully completed, the payment method cannot be changed.Transactions made through Google Play, Apple App Store, ...

What payment methods do you accept?

Payment methods vary depending on the platform you use. Please check the payment options available in your account or during checkout on:Goo...